“We could not give any points for cleanliness because there were still a lot of dark hairs on the floor from previous guests.”
This is disgusting and you can see that it was not cleaned properly. Superficially the house was clean, but on closer inspection it was not. The oven was so encrusted with dirt from the previous tenants that we had to clean it for a long time before we could use. The cleaning team should also have a look in there. The cleaning team has some learning to do. Sorry. Also, the fact that there were only 4 towels for a two-week stay is not okay. You can't eat anything hard with the cheap forks and the knives don't cut either. Maybe something can be improved. It is written everywhere that you should strip the beds when you leave, we did it for whatever reason, but the old hand soap containers were still in the bathroom. This is not in line with Covid regulations, if is the same for the beds. Also, the guest does not want so see the stains left on the mattresses by the previous guest!! For the price and rating, it could be better. Also, we missed a welcome basket. The decor of the house is very well done. After some initial hassle and cleaning, we were able to enjoy our holiday in our beloved Cornwall. We are sorry that we cannot give a full score, but the cleaning should be better. And it is supposed to be an honest feedback.
