“On the website it is quoted as “fuel & electricity incl” as the only fuel other than electricity is logs I was disgusted to find a note telling us not to touch the log pile & to find only 6 logs in the basket: that is misrepresentation.”
Since my visit 6 months ago the hinge on the loo seat is badly corroded as are the joints on the heated towel rail. I have photos should you want to see them! The windows rattle & a howling draught comes through them, especially the bathroom. The storage heater in the twin doesn’t work & the one in the double chucks a HUGE amount of uncontrollable heat out, it is a sauna! Lose a cupboard in the kitchen & put a slimline dishwasher in….. I was shocked & disgusted that on stripping the bed I found at least 3 large yellow/cream stains on the mattress protector… REALLY?? There is no emergency / info booklet for drs, etc or places to eat & their opening times. The pub was shut & the hotel doesn’t allow non-residents in for meals, they tolerate them for cream teas only!!!! Why oh why won’t the owner put in a wifi extender? This day & age most people need access to it 24/7, the main bedroom has no wifi at all…. For £200/night in March it is a rip off when all of the above is taken in to consideration.
Thank you for taking the time to complete your feedback. Fuel and Power are included in the rental charge, for the electric heating and electricity for lights etc plus a starter pack of logs for the wood burner. Additional logs can usually be purchased in nearby supermarkets or garages. The loo seat and towel rail will be checked this coming weekend. Regarding the windows, if there is a very bad on shore wind, the windows will rattle. However, all windows and doors are being replaced in the forthcoming weeks. The heaters in both bedrooms will be checked. Sometimes space is limited in a property and so not possible to provide both a dishwasher and washing machine. The stains on the mattress protectors will be discussed with the housekeeper. An information folder is provided in the property, this will be checked, in case it should have been mislaid. Unfortunately, there is nothing that can be done with regards to the pub being shut and the hotel not allowing non-residents in for meals. We decided not to extend wifi to the main bedroom. Had you made us aware of any issues during your stay we would have done our best to try and rectify them for you.
Property Owner
