“Property is located on a residential estate and wouldn’t say it’s a rental house really.”
Located next to a train line as well which honks on its way past so be prepared for that as your alarm call. Property was clean enough with a fruit basket left and some scones from tesco. No washing up liquid or dish washer tablets left. These were in a locked tub with scourers. The rear is very small and the terrace claustrophobic as no sun on it. And makes the house very dark. The garden at the top is ok but didn’t really use and up some steep steel steps to get to. For what this place i I thought it was very over priced.
We are sorry that some aspects of your visit did not meet your personal expectations.Some issues are clearly misunderstandings and to help future guests and encourage you to return we clarify the situation. We have tried to be honest and accurate with the property description which states :“2 bedroom house in a quiet residential area”There is, indeed a rail line running through Charlestown, but the property is not located next to the line. We accept that trains can be heard distantly, but this can be clarified through over 150 individual guest visits where no mention has been made. We are not aware of the elements of the cleaning that you found unsatisfactory, it is difficult for us to understand the low rating you afforded this part of your stay, even though you state it was “clean enough “. Welcome packs have to meet certain criteria and to help guests with allergies we have to ensure scones, cream and jam are labelled with the ingredients. [Natasha’s Law] Fruit is, of course, easier and for this visit we provided a whole pineapple, a melon, oranges, bananas, strawberries, grapes and nectarines. All cleaning products, dish washing consumables and scourers are kept in a locked box for child safety. The key for which is freely available as stated within the property information folder.
The rear decking receives sun throughout the afternoon and during the very hot weather most guests have chosen to use the garden furniture here, rather than in the upper lawned area [ where there is a further garden bench].
In light of your comments we will provide an additional table and chairs for the upper lawned area which receives sun earlier and longer.
The first floor windows are tinted for privacy, which may explain comments regarding the light.
The property details do state that the upper garden is accessed via a stairway.
The property is priced by Sykes to reflect the season, the location and the ability to park in Charlestown. Thank you for booking the Mackerel.
Property Owner