“Poor maintenance, cleaning was less than desirable, bedding had hairs on it.”
The radiators were turned off, had to get heating engineer out to rebalance the complete system. That meant that for four nights three of the bedrooms were too cold to use. The hoover bag was over full and useless. The dryer hadnt been cleaned for weeks/months. Staff did come out on Saturday and made a good effort to put things right.
We hadnt been to this property for 20 years or so, poor maintenance was the reason we stopped using St Aubyns many years ago.
The radiators were turned off, had to get heating engineer out to rebalance the complete system. That meant that for four nights three of the bedrooms were too cold to use. The hoover bag was over full and useless. The dryer hadnt been cleaned for weeks/months. Staff did come out on Saturday and made a good effort to put things right.
We hadnt been to this property for 20 years or so, poor maintenance was the reason we stopped using St Aubyns many years ago.
Thank you for taking the time to give us your feedback. We take all feedback very seriously and sincerely apologise for the inconvenience you encountered during your stay with us. As you mentioned in your review, our dedicated Property Management Team attended on Saturday morning within an hour of you calling to address the issues raised. During that visit it was conveyed that the part for the broken radiator would be delivered on Tuesday and fitted upon delivery; you advised the team you were happy with this as you were only using the one bedroom. The Manager of the Property Management Team then attended on Tuesday and chatted at length with you, also delivering a complimentary bottle of Tresor Elderflower wine and meat hamper, as an apology for the issues encountered for which you were grateful. We reiterate our sincere apologies for the issues experienced during your stay but hope to welcome you back in the future
Property Owner