“The location was good, near Falmouth and beaches, The bungalow was on a step slop so difficult in getting about at 75 years old thought one or two steps are ok but not the slop.”
Lot of issues, with ch. but these were fixed. the street lights had been all changed when we arrived talked to the engineer up a pole, And these are now much better and more efficient if you like street lights, end bedroom has two shining in from north and west. So electricity not needed in there day or night with the thin curtains. Thicker curtains , blackout blinds would improve the situation. Tamsian the maintenance, cleaner stated that if know one told her she could not provide anything that was needed. So in total rang about 5 times, with lists.
So list was long and I thought that this it was not my job to tell her to clean and repair the lights, 5 needed replacement. clean cooker hood and repair and replace lights , ch etc.. This is why I think it was the Sykes maintenance , rentals , should get a check list for the home owners,(out of the country) living abroad) in this case or maintenance men to check. NOT the people on holiday to spend the time to ringing on and on, ringing again. This was a truly pathetic.
Thank you for your feedback. We take guest feedback very seriously and use it to help improve your experience. I would like to address the issues you reported individually. 1, No teaspoons, there were eight teaspoons at Joylands. Unfortunately, these were slightly larger than you are used to. While these spoons have been there for over five years, we immediately provided the type you preferer. 2, No small saucepan, the small pan available was not a very small milk pan like you use at home. Again, we immediately provided one to your liking. 3, A total of five blown bulbs. Two of the bulbs you reported as not working are operated from a separate switch and were working. One bulb in the lounge must have blown since changeover, this is part of our checklist. This bulb and two others that blew a week after you stay had just reached their end of life. New bulbs were available but again we immediately addressed the situation. The other two, in the oven hood, were an oversight but immediately replaced. 4, The frying pan was sticking. The non-stick frying pan looked to be in good working order but the nature of this type of pan is the non-stick degrades over time. This is one area where we rely on guest feedback to address. This pan was immediately replaced. 5, The streetlights were very bright. As you mentioned those lights were changed to very bright LED lighting at the beginning of your stay. Streetlights are out of our control however I applaud the council for taking a greener and safer approach. While we have received comments on the curtains being thin, we found that installing blackout curtains caused further complaints due to the smell they have. Following the updated streetlights, we have now installed blackout blinds providing guests more options. We also provided two additional cleans of the property during your stay free of charge, this is not a service we normally provide. I am sorry that both Joylands and the Falmouth area did not meet your expectations.
Property Owner
