“This is our fourth stay and we were blessed with glorious weather.”
However, whilst prices have increased we have noticed a deterioration in standards over the period of our four visits. Namely, the property could do with a deep clean. The WI-FI was terrible, apparently this is a known issue and needs to be fixed especially as there is no phone signal. We were disappointed that the Cove Cafe was not open at all. Hence the bins being full to overflowing soon to attract vermin. We are sure this can all be easily remedied and has not detracted us from booking again.
Thank you for taking the time to provide feedback regarding your recent stay at Pendower. We are sorry to hear you encountered some minor issues during your stay and thank you for bringing them to our attention.
The property is cleaned to a high standard each week. During weeks of back-to-back bookings, it is not possible to deep clean a property, and deep cleans are usually conducted at the start and end of the season or at the end of a renovation period. However, if guests notify our property maintenance team during their stay of any cleanliness issues, the cleaners would certainly act swiftly to rectify these. We have checked the WiFi at the property recently, as well as our broadband engineers, and have been unable to find any issue. It may be a slower connection speed than you are used to given the remote nature of the cottage but we will continue to monitor.
We understand the disappointment about the cafe being closed and we hope this will be open again very soon. We have actioned the bins to be emptied, and this will continue on a weekly basis. We are happy to hear the above didn’t detract you from booking again and we look forward to welcoming you back in the future.
Property Owner
