“We had a lovely holiday, as we always do in newquay.”
I have been coming to newqusy for over 30 years, but this is the first time i have felt the need to do a review like this.
The good points. The Appartment was lovely, clean and comfy, and the welcome cream tea was a lovely touch. The view over the bay and upto the headland was also amazing.
Now for the niggly points, However just a couple of cosmetic bits could do with looking at, eg the veranda could do with a touch of paint and a clean up. And upholstery could do with a clean. As some staining on it.
Now the bad points.
Upon arrival there was a horrendous smell which i reported straight away, and patio door handle was loose. However it took almost a week for maintenance to come out. So in meantime we had to keep having all windows n patio door open to air it out and buy airfresheners to help difusse the smell. I believe it turned out to be a drain issue.
I work for a well known holiday company and if any issues like this are reported its dealt with straight away. So for this fact thats why i rated it as i have.
The fact the lift was out of service the whole 2 week was inconvenient to.
The whole 2 week there we noticed there was no daily cleaner to clean the hallways, no fire alarm practice and no notices to state the fact of alarm tests. Also warning tape on the stairs and someone keeping their bike locked up on the 1st floor landing, meant having to be carefull as we walked past. No light in the hall by the keysafes and postboxes and anyone could walk into the building as tho internal door had a lock and key if you pulled the door both doors would open. We saw many of residents do this.
Again, prior places i have stayed issues like this are dealt with straight away.
There was also someone in the apartments nearby us who regularly smoked weed so because of the sea breeze we regularly smelt it.
Overall, we had a lovely holiday, even though weather was allover the place, but you cant help the british weather.
I just feel what we paid for the holiday was a little over the top concidering we usually hire another apartment nearby which is still a 3 bed but alot bigger, newer, cheaper, mid holiday bedding change, building cleaners, h&s tests and still sea views. A mid break change of bedding and towels would be an idea for anyone staying 2 weeks or more.
As it stands, would i book again probably not. If building issues were addressed, maybe.
Thank you for taking the time to complete your feedback. We are glad you enjoyed the apartment and the amazing views. The painting of the balcony/ veranda is carried out by the Management Company and is due to done either this year or next year. We have arranged for the upholstery in the apartment to be cleaned. We were sorry to hear of the smell on your arrival, we arranged for someone to attend the apartment and the issue was resolved within a few days. We are sorry that the issue could not be rectified sooner than this. The lift is not out of service, it is the emergency phone within the lift which is currently out of action. An email was sent to you a few days prior to your stay advising you of this, the lift can still be used but you need to make sure that your mobile phone works when inside the lift, in case you should need to call the emergency number provided for the lift company. The Management Company have confirmed that the cleaner of the communal areas, tests the alarm on a weekly basis and every six weeks an independent fire company come to check the fire alarm system. Not all of the apartments are holiday lets, some are residential and so a complaint has been raised with the Management Company regarding the bike left on the first floor landing. The light bulb had gone in the hall where the key safes etc are located and this will be replaced. A notice has been sent to all residents in the apartment block advising them that the door must be kept locked at all times. We are glad that you had an enjoyable holiday and do hope that you might consider returning sometime in the future.
Property Owner