“What a difference a year makes, returning to Surfside.”
We only had a few snagging issues, but these had not been addressed and many more issues found. Cleanliness was excellent last year, I think the cleaning team has changed, as this year, very basic clean. The sofas were stained and were very damp on arrival. TV and stand very dusty, dining table cover sticky. Sink, bowl and drainer not cleaned thoroughly. Bathroom had flaking ceiling and damp coming through. Around bath mouldy and tiles has orange stains in grout and floor dusty. Bedrooms were better, need proper pillows not old ones stuffed in two at a time. When striping bed, the mattress stains were awful. Fridge door panel hanging off and larger fridge/freezer needed for longer stays. We had issues last year with ants, but worse this year and needs to be addressed. All areas need to be sealed where they are getting in as health issue. We had to use ant powder, but our dog was sick. Many scuff marks and paintwork very tired. Price because of all issues was too high and paying nearly £1,000 per week is far too high. Urgent maintenance on bungalows needs to be addressed, as others who had returned again felt upset and disappointed with properties. A very good maintenance person should be employed urgently to fix, mend and pay attention to every detail and upgrade all properties. The gardens are maintained very well. The owners have such an amazing site and location and need to return them back to excellent order. Sykes your contact and information before, during and after was great. You may need to go and visit properties to provide a checklist for cleaning team to follow and prepare lists of jobs to be carried out, for owners to deal with.
Thank you for your comments, your feedback really is appreciated. We are happy to let you know that all beds and mattresses have since been replaced and all maintenance issues are being resolved.
Property Owner
