“The cottage/converted barn was located in a superb area for sightseeing and visiting all the beautiful towns and beaches in the west of Cornwall.”
The farm in which the barn was located housed 2 delightful pigs, 3 Alpacas and 2 goats and we very much enjoyed visiting them everyday. We were appreciative of the choc biscuits and wine upon arrival. The bed was very comfortable. However, unfortunately this sums up our positive comments. In a nutshell, the cottage was tired, run down, emitted a very musty smell and was dirty. In particular, we needed to clean the toilet bowl - the rim where the water flows out was filthy as was the basin’s overflow hole, the area around the tap and bath overflow. There were no cleaning products, so we had to use washing up liquid. The towels were very rough and tiny. In the kitchen, the teapot was dirty as was the butter dish (and milk jug, which we didn’t touch). The decor is in great need of updating and indeed the whole space is in need of a full refurbishment as it is run down. The sofa was dirty and smelly. All the house plants were plastic and were faded by the sun. There were many cobwebs and dead insects. The Dvd didn’t have any sound and the instruction manual was for another model. Our biggest issue was that we booked a four tick cottage, which this clearly was not. How can we trust the tick system if it appears that no one is monitoring this property. You could ask why we didn’t take all of this to the owners, the reason being is we were on a 7 day holiday and we didn’t want to waste any time dealing with issues that should not have existed in the first place. We paid for a 4 tick accommodation and this was at the most 2 ticks. It was a great disappointment, but we stayed as we live in London and this was our summer holiday
I am sorry to hear of your experience at your stay at the courtyard Jonathan, I have taken on board the issues raised and plan a general refresh and uplift of the property this autumn .
The property is dog friendly and in the weeks previous to your stay Cornwall experienced some very wet humid conditions, I can only assume that the smell you experienced was from wet dogs that have been allowed on the sofa that gave a musty smell to my dissatisfaction of course .
I am again sorry that the level of cleaning was not to your standard, on the week of your stay my wife suffered a sudden bereavement which meant I was down to just one cleaner for the three units so inevitably things got missed.
If you look at the rating of the property it is very good at 4.5* and overall rating of 92/100 by guests and the many positive reviews received I feel this is a one off .
Hope this helps to explain the situation
Kind regards
Jonathan
Property Owner