“So the property itself is gorgeous, really great location, great facilities and just looks gorgeous.”
Even with the issue we had, if it was resolved then the score would have been very high.
However we checked in on Saturday, on Sunday we tried to use the main bathroom to bathe our baby daughter, but the water wouldn’t drain out.
Taking out the plug revealed months, probably years of filth. We had to try and take some out, handfuls of hair, dirt and grime just so the water would start draining, all be it very slow.
No phone number for the owner just an email, which was sent with pictures, I also contacted Sykes who said someone would be out on the Monday to resolve it.
Monday came still no reply from the owner and no one came to fix it
Multiple more messages and emails all with no response
Tuesday came - called Sykes - someone would come and sort it today - no one came
More messages and emails - no response
Thursday called and raised a complaint - still waiting - we cut our holiday short and left.
The second bathroom was completely unusable in this time so we had 5 people all using the en-suite in the main bedroom for showers, and we had to resort to bathing our daughter in the sink!!!
The lack of cleanliness was horrendous that it had got to that point, but the lack of care or even acknowledgment was the real issue.
Also no microwave which made sterilising bottles more time consuming, but not the end of the world.
Thank you for taking the time to leave your feedback. We would like to apologise for the breakdown in communication during your stay, and to let you know that measures have been taken to correct this. The owner did not receive any direct messages, but the issues were resolved. We would also like to point out that there is a microwave in the property and to apologise once again for the issues you encountered, we hope the goodwill gesture provided will go a little way to making amends.
Property Owner