“It's a beautiful flat.”
The location is perfect. We enjoyed reading the history about the old post office. It is clean and the beds are very comfortable. We appreciated the welcome pack, including tea, nice coffee, biscuits, washing up sponge, bars of soaps, laundry washing powder and washing machine tablets and the information left. We were surprised to find team towels too as it asked to bring your own. What we didn't expect is the coffee machine shown on the photos, to be put away as not possible to use it. It looked on the advert that not only it was part of the rental accommodation but few capsules would be provided with it. I think we were glad not to have to use the heating, but I'm sure we would have worked it out with the instructions. The only not so positive thing is the internet connection. The BT box is nowhere to be seen, which made us believe we were connecting on someone else's box. This also because it is very easy to loose it and find out you are on 4G/5G when you are in the flat, but, passed 10 pm, you definitely loose the connection, meaning if you are watching something on Netflix, Iplayer etc... and haven't finished your program, you will have to wait until the following day. We felt if providing such level of quality and a smart TV with a variety of access, including for your phone, it shouldn't be so restricted. But really, it was a very enjoyable stay.
Thank you for your feedback. We are glad you enjoyed your stay, though sorry that you experienced difficulty with the WIFI on occasion.
The property is supplied by Business Broadband with unlimited WIFI, supplied by an optical fibre direct to the house and is backed up by automatic 4G which only activates in the event the fibre connection is down. Therefore, we assume our broadband provider was experiencing issues during your stay or undertaking maintenance. We apologise for the inconvenience as we were not made aware of this and are following up with the provider.
The WIFI router is located centrally in the property above as both properties (The Old Post Office and Rock Pool House) are available to rent together to accommodate 9. When both properties are rented together the rear courtyards are opened-up to enable free-flow between both properties.
We hope you choose to return to Porthleven in the future to enjoy this delightful area of Cornwall.
Property Owner