“Starting with the positives: the apartment is very nicely furnished, comfy bed, great shower, very modern and ideally located to visit lots of cornwall within an hour's drive.”
negatives: on arrival we were horrified to find that access to the apartment's car park was via a very narrow, and in some places, 2-way access road. in Yorkshire we would almost class it as a ginnel! not for those of a nervous disposition or a really wide vehicle. on arrival i realised we had been sent details for the property next door, not Klysa, to collect key. the key safe referred to was for Mews House. the key safe didn't work and ended up open. i had to contact Sykes who, although helpful, kept referring to a key safe at Klysa which didnt exist! the key code i was given was meant to open the front door of Klysa, an electronic door pad. this didn't work either. i also realised the same access code was used for Klysa front door and key safe of Mews House??? eventually we managed to get in the front to find that the back door key (supposedly in the key safe) was inside in an envelope. other holiday makers arriving had problems with finding the car park and kept asking me about it and their apartment (as though i was the holiday rep!). one nervous driver actually arrived with a local walking alongside their car to find the car park. when they got out of the car they asked me where the beach was as they had seen photos of a beach on the description of the property and hadn't realised it was inland!!! i must admit the photos of klysa could do with updating as the furniture in the living area is so much nicer than on the website. the apartment is big enough but not really ideal for dogs, particularly those who are elderly as the floor is too slippy - we bought some cheap towels to put on the floor to use as mats. the only window in the front of the property is directly on to the street which, when open, allows a lot of noise from banging car doors and people walking past - particularly at night. if you have a nervous dog it might not be ideal. also quite a bit of noise from upstairs - mainly heavy foot steps across the room (very loud) and the banging of the outside door connected to the upstairs apartments. the bedroom is not en-suite as indicated. there is a small step down from the bedroom to the shower area. the bedroom has a patio door to the outside and, because the front door lock had issues we had to go in and out through the bedroom all the time with the dogs - even in wet weather. we bought a cheap door mat, and put our own large bath sheets down on the floor to help protect the carpet. the property is uncomfortably warm, particularly bedroom and shower room (although a floor fan is provided). the property doesn't provide a vacuum or mop which isn't ideal when you have 2 dogs. we like to clean every day and couldn't do that. the only thing provided is a sweeping brush. the back gate to the garden, and the fence, is obviously new and swelled up in the rain. this made it hard to enter the garden. the car park isn't secure at night and on the first night there were some youths hanging around. the next morning i found rubbish stuffed down the side of the wing mirror and cider cans strewn about. there were overflowing rubbish bins in the car park which, due to the winds, blew rubbish about the car park and into the garden under the fence. entry to the car park is difficult when cars are parked in front of the block of flats to the rear of the properties so you end up doing a 3 point turn just to get out of the car park. the car park is not tarmac, instead it is like limestone chippings which are quite loose and quite high in the gateway. i understand from reading some other reviews that some vehicles 'bottomed out' as there wasn't much ground clearance so its not really suitable for sports cars. the welcome pack is lacking in information and appears to be designed for a hotel stay referring to bedrooms and the like. it didn't provide information about heating (not that we needed heating) or oven (we were lucky we knew how to work it). on the first night/2nd day we had no hot water - this applied to all the apartments. had to ring sykes again to inform them. they said they'd send someone out to sort and, if we wanted to go out leave the key in the key safe!!! which didn't exist!!! the next door neighbour came round again to see if we could help him work out the heating/water but the diagram he showed me in his welcome pack was so complicated there was no chance. he had to ring sykes several times too. when the maintenance chap arrived we were trying to sort out the front door key pad. he had a quick look at it and informed us it wasn't working correctly. the surroundings at the back of the property are not pleasant. the final straw for us was when someone deposited a full poop bag outside our bedroom patio door. we won't be back.
We are very sad to hear about the issues that you encountered during your stay. We will ensure to update the access emails and welcome information pack to ensure that guests find the property and navigate all appliances / heating systems with ease. We will also look into providing a vacuum and mop. We appreciate you taking the time to provide us with feedback and wish you the best!
Property Owner
