“This was our third visit to Swallows Nest, Morvah.”
Unfortunately, this time, we noticed a decline in cleanliness and maintenance of the property.
On arrival, although the floors had been washed, there was a lot of wet puddles, resulting in soggy socks…..as we always remove our outdoor shoes on entering. We had to mop up in the lounge and kitchen.
There wasn’t any clean tea towels, only three wet dirty ones, which I had to wash before use.
There was hardly any toilet paper on the roll
holders to use before we did a shop. We’ve always had a full unused one previously, and it’s not hygienic to use someone else’s leftovers.
There wasn’t any antibacterial hand wash in the downstairs bedroom shower room. The bedroom also had cobwebs and lots of dirt and dust behind the bedside tables and on skirting boards. It looks like it hasn’t been cleaned for months. Also, more importantly, the outside bedroom wall has black mould spores going quite a long way up. I know that can be contributed to people not using the shower room fan or opening windows, but it does need treatment. It’s not healthy to sleep in these conditions.
The dining room carpet has quite a few stains, which could easily be cleaned. Also, the door into the garden was very difficult to open, we had to oil the lock after several attempts.
I think both bathrooms need the tiles re-grouting as they’re looking quite grubby.
There also needs to be a privacy blind in the upstairs bathroom. We had to cover the bottom half of the window with a towel!
We also missed the usual complimentary cream tea on arrival, which was a godsend after a long journey. Would rather have gone without the huge bag of sugar, handful of tea bags, coffee and biscuits.
- Elizabeth, November 2024
Thank you very much for taking the time to leave feedback following your 3rd visit to Swallows Nest. We were surprised to hear that the floors were still wet upon your arrival as the clean had been carried out fully in the morning, had you contacted us during your stay we would have been more than happy to have asked the housekeepers to pop back to attend to the issues you mention. You will see from previous guests feedback your comments on cleanliness are in stark contrast with those. We can confirm that end of season decorating is now underway which will address any paint and grout issues at the end of a long busy season. We hope to welcome you back for a fourth time soon.
Property Owner