“I have stayed previously in this cabin and had a few of the same issues as below but unfortunately its overall standard has decreased again.”
Little things really letting down the overall luxury feel. Mirror on the desk is broken and unstable, second bedroom locked which would allow easier access to hot tub, blankets on sofa are covered with dog hair (still a year later!), frying pan is broken and tired so doesn’t cook well at all, doors to balcony are unstable and very hard to open, wood top behind the kitchen sink is deteriorating hugely, no light on the balcony so can’t use hot tub easily after sunset and is a hazard (second bedroom light could be used for this if there was access) and some of the panels on the balcony are loose or broken so not safe for children. Just small changes that really had a large impact on the relaxation and convenience of our stay. Not much cost to resolve these issues but largely beneficial. However, the views are incredible as always, bedroom and bathrooms are still of a lovely standard, robes are a nice touch and the hot tub works perfectly fine. I would love to repeat my stay on a yearly basis if these issues were resolved but based on previous reviews it doesn’t seem likely.
Thank you so much for leaving your feedback, I am very saddened and disappointed to hear that you feel so strongly that our standards have decreased since your last visit. I am sorry to read your feedback and have passed on your comments about cleaning and maintenance to the relevant teams, to ensure that future guests have a more enjoyable and luxurious stay. I really do hope that despite these issues, you will look to come and stay with us again, in the hope that you can experience the continual changes we are trying to make every day.
Sally, Guest Services, Charteroak
Property Owner