“We loved the location and some of the white appliances were good.”
It was very well equipped too but I had to go through the house with the vacuum when we arrived. There were cobwebs and spiders everywhere. We wanted to use the dual aspect bedroom but it had a smell of damp, especially the built in wardrobe, so we moved into the other bedroom. I told the owner and she sent someone to inspect it. Some days there was a strong ammonia smell coming up through the toilets from the sceptic tank, it wasn't pleasant. I have informed the owner. These things took the edge off our 30th anniversary, but sitting out watching the changing tides was memorable and so peaceful.
Thank you, Guy, for your feedback.
Unfortunately, your stay was during the UK’s spider season, and despite the high-level cleaning the day of your arrival, spiders were extremely prevalent across the country, particularly in rural locations.
We are of course sorry for any unexpected smells. Clamoak Cottage is an old house and faces directly into the South Westerlies. Our changeover team investigated both your issues within 24 hours, and we have received no complaints from guests before or since.
Whilst we are sorry these took the sparkle off your wedding anniversary; we were advised smells in both instances were minimal and the dual aspect room was usable. (It was a shame you only mentioned the ammonia smell the night before you left as we could have actioned this for you)
Property Owner
