“We arrived last saturday 14/09/19, after unpacking and getting settled we sat down to watch tv for the evening, after about an hour i started to itch and scratch till we went to bed.”
the next morning when i opened the curtains the sun shone on to chair i was sat in, the whole chair was covered in dogs hair, i had to brush the hairs on to the carpet and hoover it up. The rest of the holiday was very uncomfortable plus we were finding flea,s on us. I know you have a welcome pet,s policy but should dogs be allowed to sit in the chairs that we have to sit in after. The location of the cottage was excellent, pool was great, everything else was fine.
I was extremely disappointed to receive your feedback via Sykes,particularly as in recent weeks we had received two 100% responses. I had already been alerted by our caretaker, Renee, who had found your note on
Saturday.
We always strive to provide a clean and welcoming cottage and I am upset
that this did not happen on the day you arrived at Trevalgas - I have asked
our caretaker to ensure that this does not happen again. With regard to
fleas, during the summer months many of the cottages suffer as the result of
fleas being picked up by dogs on beaches etc (or bringing them on holiday
with them) however my sister had recently given all of our cottages a
treatment as a precaution even though no fleas had actually been reported
in our cottages so that they should not have been present! Our caretaker is
carrying out another treatment to make sure there are none remaining. She
would, of course, have been more than happy to carry out additional cleaning
and to spray for fleas during your stay had she been aware of the problem.
Finally, I note your comment regarding dogs on chairs and I certainly would
not allow it, but unfortunately we cannot control what other guests do
whilst they are on holiday or indeed in their own homes.
I apologise that your stay was not as comfortable as it should have been and
trust that despite this you did enjoy your time at Trevalgas. As you can
see, your valuable feedback has been noted and appropriate action taken.
Property Owner