“We felt very disappointed with the accommodation at Cyder Cottage, the cottage was absolutely filthy!”
It had clearly not been cleaned in a long time!! Cobwebs and spiders everywhere! Dead insects on the floor! There was no cleaning products at all to be found within the property! No hand soaps by the sinks ( especially with Covid!!) seating facilities outside ( the picnic bench!) was green and mouldy! Never been cleaned! Could do with a jet wash!!
Upstairs bedroom was unusable due to steepness of stairs for our 7 year old and the heat!! It was about 10 degrees hotter up there!! So he had to sleep on the floor next to our bed.
Generally the place was tired and dirty! A low level of glasses and cups.
Talking to all three guests that were also staying too said their accommodation was also shockingly dirty! Our neighbours in smugglers cottage even brought cleaning products whilst there! Also spoke to yourselves and Peter who arranged another deep clean!! But she said it was still awful!
Luckily we had nice weather and the pool was amazing as were the grounds!!
I feel for the other families now staying there
We are sorry to hear of the cleanliness issues that you mention. I discussed these comments with the owner who was surprised to hear this, amongst other glowing feedback in the visitors book and the website. There is plenty of glassware and cups provided. Had you contacted the owners at the time, they would have been more than happy to sort out your issues quickly and efficiently as they had mentioned on arrival to you. The cottage is older and therefore prone to spider webs but extra attention to detail is taken to remove these at changeover as a result. Bars of soap are left in the cottage by the bathroom basins, along with other cleaning utensils. There is a window and a fan supplied for the upstairs bedroom. We have never had any complaints about that room, and it has been enjoyed by adults and children alike. There was an issue with the cleaning in one of the neighbouring properties, but this was put right to the satisfaction of the guests. We are however happy to hear you enjoyed and made the most of the pool, the weather, and the grounds.
Property Owner